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Complaints procedure

It can always happen that something doesn't go exactly as planned. We recommend that you first report complaints to us by emailing . If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via . From February 15, 2016, consumers in the EU will also be able to register complaints via the European Commission's ODR platform. This ODR platform can be found at . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.